At MetWeb LLC, we prioritize providing top-tier hosting services and ensuring customer satisfaction. However, we recognize that situations may arise where a refund is warranted. Please carefully review the following refund policy:

30-Day Money-Back Guarantee for Web Hosting, MetVPN, and MetMail:

• Refunds are available within the initial 30 days of purchase for annual plans.
• Following this period, no refunds will be issued.

7-Day Money-Back Guarantee for Linux VPS and Windows VPS:

• Refunds are available within the first 7 days of purchase for annual plans.
• After this period, no refunds will be issued.

Dedicated Server Refunds:

• Refunds are only applicable to annual plans.
• No refunds will be issued after the completion of the initial setup.

Refund Eligibility:

• Refund requests must be submitted within the specified time frame mentioned above.
• Applicable only to annual plans.
• Non-refundable items include setup fees, domain registration fees, or charges for additional services or add-ons.
• Requests for refunds should be made through our customer support system or by contacting our billing department directly.
• Refunds will be issued through the original payment method.

Refund Processing Time:

• Upon approval, please allow 7-10 business days for the refund to be processed and reflected in your account.
• Processing times may vary depending on your payment provider.

Cancellation of Services:

• Customers may cancel their hosting services at any time after the refund period.
• No refunds will be provided for the remaining unused portion of the hosting term.
• Cancellations must be made through our customer support system or by contacting our billing department directly.

Compliance with US and EU Laws:

• This refund policy is crafted in accordance with applicable laws in both the United States and the European Union, including consumer protection regulations.
• Customers in the EU are entitled to a refund within 14 days of purchase under the EU Consumer Rights Directive, provided services have not commenced.

Policy Changes:

• MetWeb LLC reserves the right to modify or update this refund policy at any time without prior notice.
• Any changes to the policy will be posted on our website, and it is the responsibility of the customer to review the policy periodically.

By engaging with our hosting services, you acknowledge understanding and agreeing to adhere to the terms and conditions outlined in this refund policy.

For any inquiries or concerns regarding our refund policy, please do not hesitate to contact our customer support team for assistance.